How it works

Six steps take a request from "something's wrong" to a closed, documented Work Order.

1
Join and add your property
Pick a membership plan and tell us about your home: access instructions, key systems, and who to contact.
2
Request service
Choose the property and issue category, describe what's happening, and add photos if it helps. Tell us your timing and access preference.
3
We confirm priority and dispatch
Our team reviews the request alongside your property's history and confirms the operational priority — safety concerns are always reviewed by staff, not left to a dropdown.
4
A provider is matched and sent
We offer the job to an eligible, compliant provider. Once they accept, you get their ETA and updates as the job moves along.
5
Work happens, within your authorization
The provider diagnoses and works within your approved spending limit. If more is needed, you approve a revised quote before extra work starts.
6
Your Property Passport updates
Once you confirm the issue is resolved, the job closes and the record — photos, invoice, warranty — is saved permanently against your property.

Join and add your property